Q&A

We are JEB - Q&A with Colin on an Effective Company Culture

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Our Chief Operations Office Colin Leung shares how the right culture has guaranteed JEB's growth in the past decade

When speaking with our stakeholders, we found out that JEB is known for its culture. Our can-do mindset and innovation have allowed us to succeed in every challenge, and earn trust from our clients and partners. Considering JEB’s rapid growth in the past decade, this culture has been vital to us.

Our Chief Operations Officer, Colin Leung, shares more on what JEB culture means and what differences it makes.

Q: What’re your duties as a COO? How would you describe your working style?

I would say this role requires leading by example, putting the right people at the right place, constantly challenging the status quo, providing platforms for staff for new ideas and always solving problems in creative ways. It is like being a Michelin chef mixing all ingredients together to deliver the best dish. I am a coordinator, nurturer, mediator, counsellor and even a magician!

Q: Tell us about the most important factor to JEB’s success?

Good people and the amazing working culture. From directors to front-end staff, everyone has been exceptionally dedicated. We often see our Managing Directors, Rob Wall and Paul Dingley, leading from the front with their diverse experience and engaging in open dialogues with our staffs and managers. We value on creativity, integrity, responsibility, teamwork and a can-do spirit. Everyone feels responsible for their duties with a strong sense of teamwork – and that’s how we tackle problems as a group.

The result is our differentiation in products, services and ability to carve solid solutions as a market leader – with a particular attention to detail.

Q: How has JEB changed over the past years?

We stand out from being merely a partition supplier and are well-perceived as a specialist in our trade. There has been plenty of breakthroughs: we developed an acoustic sliding door, Summit, when everyone believed that sliding doors had no acoustic function. We are probably the first in putting switchable glasses into movable wall panels, and our JEB Custom Projects division has been delivering beautiful and customised solutions and retail façades in many projects.

Most importantly, we have attracted more and more talents with the same values.  Everyone is able to bring something new from their experience, all cemented by a good team spirit and a sense of belonging. our businesses are experiencing an unprecedented growth

Q: How would you envision JEB’s future as an organisation?

I always see JEB as an organism rather than an organisation. We evolve to become better and won’t stop improving ourselves. We are proud of what we are doing. We love to provide new solutions to our clients, we love to find new ways of doing things. We love our people and we also love the places we live in. We will keep doing all these.

Q: Anything else you want to share?

Visiting our showrooms is the best way to “feel” JEB. Come have a coffee or beer. See our products. Have a chat with our people. Tell us your thoughts.


About the Author

Colin Leung is the Chief Operations Officer at JEB Group. He is based in our Hong Kong office. 

You can find out more about JEB's people and values, or visit Colin's LinkedIn profile

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We are JEB - Q&A with Zheng Xiung on Partitions and Servicing Chinese Clients

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Our General Manager in Shanghai Zheng Xiung Tien shares how he helps our clients create the right interior and how to provide the best service

China’s demands in the office space have been changing. With China’s continuous proliferation of open workspaces, many companies have been adopting open and agile offices. However, things are never straightforward. The necessity to adapt to multiple complexities make forging trust equally important to professional expertise in the quest of staying ahead of the competition.

Our Shanghai General Manager Zheng Xiung Tien is here to share with us his experience in servicing key Mainland Chinese architectural or designer clients

Q: What have Chinese clients been looking for in the past 5 years and what has changed?

Most top Chinese companies have either developed or are developing their own identities. Rather than imitating multi-national corporations, they would take time to discover their positioning and style. So, when approaching our Chinese clients, we always offer a combination of local and imported products to cater the demand for localisation.

Q: What clients look for (e.g. styles, functionality) and what are their concerns (e.g. cost, lead-time, authenticity)?

Acoustic performance remains a vital factor. Though office trends have been focusing on openness and agility, certain areas need to remain boarded for discussing confidential topics. Another common challenge is lead-time. Delivering each partition component on time has always been challenging.

In face of such challenges, I believe that JEB’s focus on expertise and service is our true differentiation. Clients benefit from the high-quality project management and after-sales services, and each product is customised exactly to the client’s style and intention. We also maintain a long-term relationship with them after the project. Also, our inventory system is designed to reserve relevant items internally for each project. With that, we have been meeting our lead-times quite well.

I will credit our success to our local spearhead team’s diversity and expertise. All our sales consultants have the relevant background, which guarantees our knowledge about design and the industry. Also, I think my German-born background allows me to easily interact with most of the European and Chinese communities here.


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Q: What is the key to success for servicing Chinese projects?

Being professional is imperative – which means being fast and flexible. Design specifications can keep changing. Our sales team take tremendous effort to fully understand each project’s intent and all relation involved. Through that, we coordinate clients and project managers, and this is vital for ensuring a smooth project. And again, providing the right mixture of local-Chinese and important components is also key.

Q: How has JEB solved it so far? Any indicator of success?

The client is our number-one priority. So, we strive to always be one step ahead of the client. At the same time, we continuously develop our relationship with the partitions’ end-user to minimise any miscommunication between different parties. By liaising with both the end-user and architects, each party could stay connected with the project and understand what JEB has to offer.


Here are some of the project that JEB team in China has delivered to our clients


Q: How would you summarise JEB’s strength in adding value to China’s partition market?

I would give my credits to our team’s flexibility in customising products, quick feedback and open communication, top-notch key products, and variety available. I also think that the fact we only do direct sales makes our service more direct and personalised.


About the Author

Zheng Xiung Tien is our General Manager in Shanghai. 

You can find out more about JEB’s partition systems, visit his LinkedIn profile or contact him directly.

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We are JEB: Q&A with Ricky on the Impact from the Right Partitions

Ricky Wong has worked on all sorts of partition projects with an array of clients. He now shares the essences of managing a partition project and how JEB has made a difference.

Q: What makes a good office partition system?

A: One concept we find very handy when approaching any project is that every office is different. There is no “one size fits all” strategy or design in partitions. You need to have a clear understanding of the design and technical criteria of the office in question, understand what is required at each step and provide the right customisation.  

Take JEB’s Integra as an example. Its operable walls offer a refined aesthetics while being stringently acoustic. This flexibility explains why this office partition system is so favourable among our clients.

Q: What key features do clients look for?

A: From my experience, clients are increasingly fond of a streamline design with high acoustic performance. They are also curious on what colour ranges are available for the glass panel system. Some would go further and request that no visible mullion to be seen at the glass joints. Standards for styles have definitely gone up in my opinion.

The JEB Integra Office Partition System

The JEB Integra Office Partition System

Many a client has asked about our X-Series and Integra partitions ranges for this purpose. With minimum aluminium framing, glass panel systems in multiple shapes and customisable hinges, these lines have long been servicing the demand for specific office partition installations – not to mention our vintage Brooklyn line.

Q: Have the requirements from clients changed over the years?

A: From my observation, there is definitely an emphasis on price economy and short lead time. Project managers want high quality of work delivered, quicker and cheaper.

Q: What is the secret in building a good partition system?

A: The secret to a successful partition system lies in the details. Does the product have the best quality possible? Does the installer have the workmanship to oversee each step to the finest detail? Are after-sales services being delivered? These questions all determine a project’s success.

We always follow up each case vigorously. From the bidding process, product and project managements to the turnkey process, we make sure each intent and request for a customised partition are overseen in the detail it deserves.  


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Q: How does JEB approach each project? Could you explain further?

A: When we seek out a project, we approach the responsible designers or architects directly. We emphasise on their design specifics and constraints, and showcase how JEB’s partition systems can contribute – JEB’s partition systems are known for their customisation, from handles, lock cases, cylinders, hinges to stoppers and drop seals. When we do so, we always demonstrate our capabilities with a set of shop drawings.

Once we are awarded a tender release, our representatives will hand over to the project team to oversee the entire site installation process. It takes different teams with unique capabilities to make our results possible.

Q: Is there an example?

A: We have recently completed a partition installation project for a global insurance company. Our team were challenged to come up with a plan with little time. Considering the scale of the project, accommodating multiple specifics with attention to detail has made the process quite formidable.

The X-Series Partition System - same as the one used in the example

The X-Series Partition System - same as the one used in the example

Our success came from our product quality and product management services. Our talented installers and representatives were able to build trust with our project management partner. Products were chosen particularly to suit the project – double-glazed Integra and X-Series provided the acoustic performance, while maintaining the much-desired modern streamline sleekness.

We kept communications as clear as possible and insisted on delivering each component to the highest quality. It was particularly satisfying when we received an appreciation letter from them.

About the Author

Ricky Wong is the Senior Sales Manager for JEB Partitions. He is based in our Hong Kong office. 

We are JEB: Q&A with Craig on International Mobility and Workplace Fitness

Craig Nortje  is our Technical Director for JEB Funiture Solutions and an avid fitness lover

Craig Nortje is our Technical Director for JEB Funiture Solutions and an avid fitness lover

November 10, 2017 - Craig Nortje is our Technical Director for JEB Furniture Solutions, who has returned to JEB family after taking a break to pursue a fitness career. He has previously spent 4 years in JEB Furniture Solutions, and is thrilled to assume his current role.

Q: Tell us about your new role and you career path.

C: As a Technical Director, I will work very closely with suppliers in the whole project management process. I will also be supporting the Sales and Project teams in their daily operations.

Before moving to Hong Kong, I was based in South Africa, working predominantly as a Design and Production Engineer. Over the last ten years, I have held different positions in sales and operations. I took a sabbatical from the corporate world and began my endeavours in coaching and personal fitness. I am fascinated by effects working demands have on peoples’ fitness and general health, and conversely the effects of improved physical health have on work performance. I think we can do more to promote better interaction with our office furniture and educate clients with solutions for healthier work spaces.

Q: What were you previously doing at JEB?

C: My first role was being the Project Manager at JEB Furniture Solutions. Then I moved to the operations side as an Operation Manager, and later became General Manager from 2010 to 2013.

Q: What made you come back to JEB?

C: I had stayed in touch with some of the staff after I left, and was then fortunate enough to come back to the JEB office as the in-house fitness trainer. From there I got to see how the team had evolved, and it looked like a community I would like to be a part of. When a potential opening became available, I jumped right at it.

Q: Describe JEB's culture in your own words.

C: It’s a fantastic working environment and I feel that the people all have similar attitudes and share common goals. I like to look at how a company conducts its business and the people within the organisation. Having great products is also a plus. And JEB has all of the above.

Q: Lots of people in the office know you as the company's physical instructor. What was the little course you were running?

C: The course I ran was a general fitness workshop in the showroom after office hours. I have felt first-hand the benefits of fitness on my health and my state of mind. Our Managing Director, Rob, felt the same way too. That was why he thought it would be a good idea to offer this to JEB staff.

Q: Will the fitness classes continue?

C:It will continue in some form in the future, but still need to work out the details. Who knows, I might become the unofficial fitness director here as well!