IT Support / Senior IT Support (JIL)

Job Requirement

• Work within a team, coordinating activities and supporting multiple concurrent goals
• Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
• Informs users of needed repairs and answers basic questions。
• Ensures that user understands and is satisfied with work completed.
• Able to develop and interpret documentation for training and end user procedures. Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Have excellent communication skills (written and spoken) with strong customer service mindset.
• Preparation, allocation, and maintenance of IT equipment for internal use. This includes setting up of devices, troubleshooting of all IT related equipment such as PCs, wireless handheld devices, printers and other end user devices.
• An IT Support / Senior IT support is also expected to take initiatives in learning new technologies and pursue career development opportunities as presented to progress to higher level positions within the IT network. This position reports directly to the IT manager for the company. Willingness to work flexible time and scheduling, weekends, and holidays when necessary.

Required Skills

• Associate in Computer Science or related field or experience equivalent.
• 2+ years of experience in helpdesk or desk-side environment Experience in Windows, Mac OS environments’.
• Strong verbal skills proven ability to communicate with technical and non-technical staff.
• Ability to work both independently and within a team environment.
• Display a commitment to quality and strong multi-tasking skills.
• Fluent command of spoken and written English & Chinese.
• Strong troubleshooting skills of complex systems Ability to explain complex IT concepts in simple terms ITIL Foundation Certification CompTIA A+ certification is also welcome to apply.

Who We Are

Lead. Serve. Innovate. Create.

JEB Group is a global design, construction and furniture company. We have highly diverse teams across the world and greatly value new ways of thinking. Our brands serve a complete end-to-end process from ideation to quality product design and installation. At the forefront, we strive to tailor our efforts to go above and beyond expectations while meeting desired needs of the built environment.

Why JEB

We welcome an array of talent as we believe each person brings something uniquely different, where they can thrive and grow at JEB.